Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. You can contact the team through convenient communication channels including email, phone or the in-app help centre. For account security or payments enquiries we handle requests promptly and will direct more complex cases to the appropriate department, and across our network of clubs.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, technical and security enquiries) |
| General enquiries | [email protected] (product questions and feedback) |
| Affiliate enquiries | [email protected] (partner programmes and commissions) |
| Phone | +44 20 7946 5827 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
| Response time | Typical reply within 48 hours for emails; phone answered during working hours |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when documents are required. Please send messages to [email protected] with a clear subject line, full account details and up-to-date contact information. Including screenshots or reference numbers helps speed handling. We respond to detailed enquiries faster and may request further verification to resolve complex issues without delay.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries receive a first reply within one business day. Simple account or billing questions are often resolved in that timeframe. More complex cases - verification, technical investigations or multi-department issues - may take several days to fully resolve, and we will keep you updated on progress and expected timelines.
Feedback
Your feedback matters to us. Please share suggestions, bug reports or ideas for improving the site using our contact form or support channels. Every message is reviewed carefully by our team and used to improve features, navigation and promotions. Your input helps us make the site clearer, faster and more useful for all players. Thank you for helping us improve.