Privacy and Data Policy
This page explains how we collect, use and protect information when you create an account, visit our site or use our services. We respect your privacy and set out the types of data we hold, why we hold it and the choices you have about your information.
Types of data we collect
Personal data
We collect information you provide when you register or contact us, including name, date of birth, address, email, phone number and verified ID where required. Account data also covers login details and membership preferences.
Technical data
We automatically collect device and connection information such as IP address, browser type, operating system, device identifiers and language settings. We also record user activity on our site and app to maintain accounts and improve service delivery.
Transactional data
When you use paid services we record transactional details including payment method, transaction amounts and timestamps. Payment card data is processed by third-party payment providers and not stored on our systems except as permitted and encrypted by those providers.
How we use information
We use data to operate your account, process transactions, verify age and identity, prevent fraud and comply with legal obligations. Data also supports customer service, security monitoring, troubleshooting and personalised communications where you have agreed to receive them.
Data protection practices
We protect information using industry-standard technical and organisational measures, including encryption in transit and access controls. We limit access to personal data to authorised staff and service providers who need it to perform their duties. We retain data only as long as necessary for the purposes stated and as required by law.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and deliver basic functionality. Some cookies are essential for core services, while others support analytics and performance. You can manage cookie settings via your browser or device and opt out of non-essential tracking where offered.
User rights
You have rights to access the personal data we hold about you, request correction, object to certain processing, and ask for deletion where applicable. You may also withdraw consent for direct marketing at any time. Where rights are limited by legal or operational constraints we will explain those limits.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team. We will verify identity before making changes and respond within a reasonable timeframe. If you request deletion it may affect your ability to use our services and we will advise you of any consequences.
Information sharing and third parties
We share data with service providers that support our operations, such as payment processors, fraud prevention and analytics vendors. We may also share information to comply with legal obligations or to protect safety and security. We require third parties to handle data securely and only for permitted purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated via the site or by email where appropriate. For questions or requests contact [email protected].